What you need to know
The Financial Markets Authority suggests that all investment clients ask and understand some key questions about their adviser. Below are three key things we think you should know about our service and advice. While these are not the only questions you can ask, they are some of the most common.
All Spicers’ advisers are Authorised Financial Advisers, which means they can offer advice on a wide range of financial products. As well as adhering to Spicers’ own professional standards, our advisers must participate in regular professional development and training to ensure they remain up-to-date with the investment markets and have appropriate knowledge on all aspects of the financial planning process and investing in New Zealand.
When you’re investigating how to invest money, understanding the cost involved is crucial. We are one of New Zealand’s largest non-bank, non-broker financial planning businesses. As such, we charge for advice and our aim is to minimise ongoing fees and transaction costs paid by clients. Our plans have a transparent costs section, so there shouldn’t be any surprises.
Spicers are committed to treating complaints seriously and resolving them as quickly and fairly as possible. We have an internal complaints process to ensure all complaints are handled appropriately. If you don’t believe your complaint has been resolved adequately, you can request help from the Insurance and Savings Ombudsman (‘ISO’), an external dispute resolution organisation. For information on the service offered by the ISO scheme and the types of complaint they can consider,visit the ISO website.